Client agrees with the collection, processing, storage, access and sharing of their personal data as described in the privacy policy below.

If the Client does not wish to provide any of their personal data, the Company may not be able to proceed with the Client’s appointment.

Client should arrive at the Company premises at least 5 to 10 minutes prior to their first appointment to fill in the Client consultation form.

Client agrees to complete the Client consultation form at the best of their ability and knowledge and agree to inform their appointment therapist of any changes in the information they provide.

Client has been informed of and understands the contraindications to the requested treatments and agrees that they do not have any conditions that would make the requested treatment unsuitable to them.

Client agrees to waive any and all liabilities towards the Company and its employees for any injury or damages incurred due to any misrepresentation or omissions of the Client’s health history.

Company is not responsible or liable for any content on any 3rd party web links the Company website, Company online booking system and Company social media platforms provide.

Appointments

Clients are kindly asked to provide at least 24 hours notice prior to cancellation.

The Company reserves the right to deny appointments to Clients for any reason, or to request a non-refundable pre-payment to book their appointment. This is especially applicable to those who regularly fail to show up, are consistently late, or frequently cancel or reschedule their appointments at the last minute.

Clients are informed that arriving late for an appointment may result in a shortened appointment if their therapist has another appointment scheduled after them. Client’s treatment price may or may not be reduced in this case and this decision will be made by an authorised Company employee.

In the event that a Client’s therapist is sick, the Company will make best efforts to keep the Client’s appointment on the same day and time with another therapist and the Client will be informed of this as soon as possible. In the event this cannot be done, the Client will be contacted to reschedule or cancel their appointment.

The Company does not offer any compensation to the Client if the originally booked appointment date and time cannot be accommodated for any reason, except for refunding any pre-paid amount.

Clients that do not feel well, especially those with symptoms, are kindly requested to cancel or reschedule their appointment.

Surfaces are disinfected, equipment is sterilised and sanitised and towels are replaced after every treatment.

Client acknowledges that time taken for waxing and nail treatments may be more, or less, than the time advertised in the appointment description. This depends on the condition of the treatment area at the start of the appointment and will not result in a price increase or decrease.

Any additional work carried out on Client’s request, that was not booked with the Client’s appointment, will be charged at the end of the appointment.

Client will inform the therapist of any discomfort they may experience at any time during their treatment to allow them to adjust accordingly.

Client also acknowledges that:

• Massage and body treatments are not recommended if Client has sunburn.
• Traditional Thai Massage is not recommended for Clients that have knee pain or knee mobility issues.
• Stones & Heat: Hot Stone Full Body Massage is not recommended for Clients with heat sensitivity, existing skin irritation, pregnant, or after sunbathing.
• Oh Honey! Full Body Honey Massage is not suitable for Clients with a significant amount of body hair.
• The Michelangelo (Detoxifying Anti-Cellulite Massage) is not recommended for Clients with severe spider or varicose veins.
• The Greatest Love Prenatal Massage is recommended from the second trimester.
• Gentle Birth Preparation Massage is available from 39 weeks onwards.
• Mom & Me Spa Day couples treatment has a minimum age of 12 years.
• Facial treatments and the Youth Face Lifting Massage should preferably be attended without make-up on.
• Foot Calluses Treatment is not suitable for healthy soft skin or for Clients who have diabetes, are pregnant or are breastfeeding.
• Waxing is not recommended before or after a massage or body treatment, especially if you intend to wax your arms, legs, back, chest, or belly.
• We do not do male intimate waxing (no Brazilian wax for men and no buttocks).
• When on Company premises, to keep conversations at a low volume and to silence mobile phones.
• We must consider other Client’s allergies, so no animals other than service animals are allowed at the spa.
• We also ask that you do not bring young children to the spa as we cannot take responsibility for looking after them during your treatment.
• Smoking is strictly forbidden throughout the spa. This includes electronic cigarettes.

Payment

Client may pay for their appointment when booking online, or they can pay by cash or card at the Company’s premises at the end of their appointment, unless the Company requests a pre-payment beforehand for the appointment. The Company does not accept €500 notes.

If a Client has paid for their appointment online and cancels the appointment online, the Company will reach out to the client to inquire whether they want to retain the credit for a future appointment or prefer a refund. However, no refund will be provided if the Client does not respond or fails to show up for an appointment that was not cancelled.

Gift Vouchers

Gift vouchers may be prepared for payment and collection at the Company premises or can be bought online and will be sent as an e-voucher by e-mail, usually within the day.

• Gift vouchers expire 3 months from collection date.
• Non-refundable and cannot be exchanged for cash.
• Cannot be used for buying products or for tips.
• Can be transferred to another person.

Products

Company also sells products at the Company premises, for a full refund they may be returned in their original packaging within 14 days of purchase. Client may be asked to provide a proof of purchase from the Company.

Purpose of the privacy policy

This privacy policy will disclose the ways T.F.Z Zensation Spa and Wellness Ltd (henceforth known as Zensation Spa and referred to as ‘Company’) collects, stores, and shares a Client’s personal information (henceforth referred to as ‘Personal Data’). Personal data can be anything that can be used to identify an individual. This policy will inform the Client of the specific personal data that is collected, and whether it is kept confidential, shared with partners, or sold to other firms or enterprises.

Collection and processing of personal data

The Company may ask for a Client’s personal data through the following methods:

• Online booking system (link)
• Client consultation form (on-site)
• Social media platforms (Instagram direct)
• Online payment processing system (Stripe) via the Online booking system
• Other communication channels (Face to face, Phone call, Text message, WhatsApp, E-mail)

Personal data includes:

• Name
• Surname
• Phone number
• WhatsApp number
• E-mail address
• Date of birth
• Emergency contact number
• Medical information
• Online payment information

Storage and access to personal data

• Personal data stored on the online booking system is accessible only to the authorised employees of the Company.
• Personal data provided via Text message, WhatsApp, E-mail and/or Instagram direct is received by authorised employees of the Company through secured electronic devices. This personal data may be shared with other authorised employees of the Company.
• Client consultation paper forms are filled in at the Company premises by the Client, a picture is then taken of them on the Company mobile phone and uploaded to the online booking system by the authorised employees of the Company. Pictures are not stored on the Company mobile phone and paper forms are shredded.

Sharing of personal data

• Client’s personal data will not be sold to any 3rd party.
• Client has the rights granted to them under Articles 15 to 20 of the General Data Protection Regulation.
• The Company uses Acuity Scheduling (a Squarespace company) as their online booking system. Their GDPR statement and Privacy Policy apply.
• The Company uses Stripe via Acuity Scheduling for online payment processing. Their Privacy Policy applies.